• SEAMLESS COMMUNICATION
  • CASH-FREE PAYMENT
  • FLEXIBLE AVAILABILITY
  • RECURRING REWARDS PROGRAM

BUSINESS OPERATIONS TEMPORARILY CLOSED - PLEASE COME BACK LATER

Volunteer Maids in Knoxville, TN

Cleaning FAQs

Bookings are currently closed, watch this space for updates.

Cleanings are currently closed, watch this space for updates

 

We only charge fees if we have to and it’s done to protect our cleaners. We reserve a time especially for you so please make any schedule changes two days before to avoid incurring a $79 late cancellation fee.

 

Because we clean many homes throughout the day it’s impossible for us to know exactly how long each home cleaning will take. That’s why we give a window of time instead of a specific appointment time. However, if you ever have specific scheduling needs for your Knoxville house cleaning needs just reach out to us and we will do our best to make it work!

 

For sure! We always make every effort to have the same cleaners clean your home. Sometimes there are extenuating circumstances (like illness, vacations or days off) so we can’t guarantee it.

 

In the very rare situation that the home is not as described we reserve the right to adjust your cleaning quote. However you will be informed about it within 15 minutes of our arrival and we will always discuss it before proceeding.

 

Nope! You can be at home to let our cleaners in, hide a key, or give us a lockbox code to keep on file.

 

We provide all of our own supplies and equipment. If you would like us to use any of your items please let us know beforehand when booking.

 

We kindly ask that you clear floors, counters, and other surfaces of clutter before your cleaning. This helps your team work efficiently and ensures every area can be cleaned properly. If there’s a lot of clutter, our cleaners may need to skip or work around those spots.

 
 

If we are unable to enter your home for any reason, we will wait for 30 minutes. After that, your appointment will be cancelled and a $79 lockout fee will be assessed.

 

The home must be completely empty for us to do a proper move in/ move out clean. We also need electricity and water to clean, so please ensure the utilities are still on. Any personal items that are left behind will not be thrown away (unless previously discussed when booking).

 

We love pets but sometimes it can be hard to clean around them. If it’s possible it to keep them outside or in a separate room it would be helpful. 

 

For safety and quality reasons, our cleaners don’t handle biohazard materials (blood, feces, urine, vomit, or dead rodents) or work in unsafe conditions. We also can’t clean areas blocked by clutter, move heavy or fragile items, use tall ladders, or clean exterior areas. Homes with pest infestations or active construction can’t be serviced until resolved.

 

We charge all credit cards after the cleaning is finished. A hold will be placed on the card two days before the cleaning to ensure payment is set up properly.

 

Of course! Tipping is not expected but our cleaners greatly appreciate it. 

 

We offer our 100% satisfaction guarantee. If we have missed anything we should have cleaned, give us a call within 24 hours of the clean and we will make it right. Our fix-it visit must be done within two days of the initial service.

 
  1. If you do not let the cleaners have the necessary time needed to finish the clean.
  2. If you do not contact us within 24 hours of your cleaning to let us know what was missed.
  3. If there are other service providers working in your home during the scheduled clean such as painters, electricians, handymen, plumbers, carpet cleaners, etc. to ensure our work, we must be the only service providers at your home during our cleaning.